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Guide To MMS Marketing: Best Of 2022


Have you ever found yourself pondering the inexhaustible influx of patrons some commercial entities appear to be harboring? The answer to this enigma lies within the realm of MMS marketing. You may have encountered MMS marketing in the past, without being cognizant of its existence. MMS marketing is a novel form of marketing which employs multimedia messages (MMS) to engage and appeal to customers.

mms marketing

MMS diverges from SMS, or short message service, which is the quintessential text-only messaging system. Businesses can amplify the allure of their messages by incorporating images, videos, and audio files via MMS, thus elevating the level of interactivity and engagement between them and their customers. This compendious guide aims to provide insights into the intricacies of MMS marketing – including what it entails, its significance, the advantages and hurdles it presents, how to embark upon MMS marketing, and some exemplars.

What Is MMS Marketing?

MMS marketing, an innovative and advanced technique for enhancing your business, is an exceptional way to ameliorate your marketing campaigns. The technique, which enables you to transmit bulk messages to an extensive audience simultaneously, can be personalized to meet the needs of each recipient. Real-time tracking of campaign success is another added benefit, as it facilitates the sending of follow-up messages based on the results, thereby increasing the likelihood of a favorable outcome.

Why Is MMS Marketing Important?

The significance of MMS marketing is undeniable, as it is a highly effective way to enhance customer engagement. The incorporation of multimedia elements in your messages, such as images and videos, adds a touch of interactivity and vivacity that can improve customer retention and loyalty. Additionally, the ability to monitor the performance of your campaigns in real-time, enables you to fine-tune your messaging strategy to optimize results, making MMS marketing an essential component of any successful marketing plan.

What Are The Benefits Of MMS In Marketing?

The array of benefits that MMS marketing proffers is extensive and noteworthy, which encompass, but are not limited to:

Increased engagement: The incorporation of multimedia elements within messages renders them more captivating and interactive, thus augmenting customer engagement.

Better customer retention: The utilization of MMS can propel better customer retention rates and foster customer loyalty.

Increased sales: MMS can serve as a catalyst for sales augmentation by driving customers to the business and boosting the conversion rate.

Improved customer service: The swift and facile outreach to customers facilitated by MMS can improve customer service standards.

Bulk messaging: To expand the outreach of the broader audience, MMS marketing offers a bulk messaging option without having to send a message to each seperately.

Personalized messages: Customer satisfaction depends on the message of the brand if they feel included or exluded and personalized message option given by MMS marketing helps with just that to make your users feel exclusive.

Real-time tracking: You can also track and monitor the effectiveness of the campaign in real-time with the help of MMS marketing features that will allow your brand to stay ahead of the curve and make necessary modifications.

Not only do these benefits end here and are true, but also MMS marketing also provides a quick and cost-effective approach for businesses to send out the brand message and reach out to a broad audience in a timely manner.

What Are The Challenges Of MMS In Marketing?

MMS marketing, despite its bountiful advantages, is not exempt from its fair share of challenges, which encompasses, yet is not confined to:

Limited character count: In contrast to SMS, MMS has a truncated character limit, which can be a hindrance for embedding a copious amount of information within the message.

File size limit: MMS has a rigorous size limitation of 300KB, which can be a bottleneck for incorporating substantial files or videos within the message.

Complex setup: The intricate setup of MMS marketing and its technicality may necessitate the involvement of a specialist.

Cost: The increased file size limit and the intricacy of MMS marketing can incur higher costs than SMS marketing.

The surmounting of these challenges is imperative to ensure the triumph of MMS marketing campaigns.

How To Get Started With MMS Marketing?

If you’re ready to get started with MMS marketing, there are a few things you need to do:

1. Handpick your target audience: Well, to any marketing strategy, the goal is to know your target audience to ensure that your MMS marketing campaign hits the right notes. This will nnot only guarantee that your message is pertinent and captivating to your intended recipients by also helps to reduce the depletion of resources by reducing the time taken.

2. Compile a list of contacts: Once you have figured out which target audience you are going for, you need to assemble their contact information. This can be accomplished by transferring contacts from your email list or CRM system or manually adding them one by one.

3. Feature compelling content: What will you say in your MMS marketing messages? Your content must be eye-catching and relevant to your audience.

4. Cutomize your messages: Personalized messages are bound to bring more customers to your brand who will love your compnay. This way if your message if customized, MMS marketing messages can enhance the likelihood of your messages being opened and read. Ensure that you encode the messages in such a way that they include the recipient’s name and other relevant details.

5. Dispatch timed messages: Timing is everything when it comes to MMS marketing. Make sure you send your messages at the most opportune time to ensure that they are opened and read. You can either do this manually or with the aid of an MMS marketing platform like Trumpia.

6. Monitor your results: Keep track of your MMS marketing campaign’s performance to tweak your strategy if necessary.

7. Send follow-up messages: After sending out your initial MMS marketing messages, follow up with your recipients to gauge their interest in learning more about your product or service.

Additionally, you can utilize MMS marketing to transmit appointment reminders, thank-you messages, or other automated messages.

Steps To Track MMS Marketing Campaign

There are a few steps you need to take to track your MMS marketing campaign:

1. Set up tracking: You cannot track what you do not measure, so setting up a tracking mechanism is essential to determine your MMS marketing campaign’s performance.

2. Integrate tracking pixel: Incorporating a tracking pixel is another key step in tracking the effectiveness of your MMS messages. A tracking pixel is a minute piece of code that is added to your MMS messages to monitor who opens and reads them.

3. Leveraging a tracking URL: If you’re looking to optimize your MMS marketing campaign, employing a tracking URL is a game-changer. This specialized link, when integrated into your MMS messages, directs users to a custom landing page that captures their activities and behaviors, thus allowing you to monitor the performance of your MMS marketing campaign in real-time.

4. Analyzing results: When it comes to the implementation of tracking in your MMS marketing campaign, a crucial aspect to consider is the analysis of your campaign’s performance. Through careful examination and evaluation of your results, you can gain valuable insights into the efficacy of your various campaign elements, allowing you to discern which aspects require refinement and which have proven successful.

5. Revamping your strategy: This analytical approach serves as a veritable wellspring of intelligence, equipping you with the necessary information to make informed and strategic decisions when planning future campaigns. By virtue of this comprehensive and nuanced perspective, you will be better equipped to navigate the complex and multifaceted landscape of MMS marketing, honing your strategy to maximize its effectiveness and thereby achieving optimal ROI and heightened customer engagement.

MMS Marketing Tools

There are a few different tools you can use to create and send MMS marketing messages:

1. Trumpia: Trumpia helps users in creation, distribution, and tracking, this is a great platform used by several MMS marketing brands to get their marketing work done!

2. SMS Marketing platforms: There are several SMS marketing platforms in the market providing with MMS marketing capabilities, that offer a wide range of features and tools and convenience of use than using a single tool for SMS and MMS messaging seperately. Especially at 12Channels we do offer both SMS and MMS as a package and many more services for the brands to choose from the desirable options and cost effective advantages for those who seek to add MMS capabilities to their marketing toolkit.

3. MMS Marketing platforms: Dedicated MMS marketing platforms are also a good choice if you are looking only for MMS marketing campaign as your goal. They offer ideal choice for more complex and specialized campaigns. Through their diverse and nuanced capabilities, these platforms enable businesses to craft and execute campaigns that are tailored to their unique needs and goals, providing a great rewarding experience for both the business and the customer.

4. Mobile carriers: Mobile carriers option, though having access to an immense audience, can prove to be more financially costly and technically intricate, making it a less-than-ideal alternative for certain businesses. Ultimately, the determination of a suitable platform is predicated upon an array of multifarious factors, including the magnitude and ambit of the campaign, the demographic being targeted, and the comprehensive aims and aspirations of the enterprise.

MMS Marketing KPIs To Track

Let us now see what you should prepare for before tracking your MMS campaign’s performance.

1. Open rate: Open rate is the first and foremmost important metric that reveals the percentage or proportion of recipients who open and read your MMS messages with enthusiasm.

2. Click-through rate: Click-through rate, also known as CTR, is the percentage of individuals who click on links embedded in your MMS marketing message, highlighting the effectiveness of your message reach.

3. Conversion rate: Conversion rate, an invaluable metric that exposes the percentage of people who undertake the desired action after receiving your MMS marketing messages. This could range from signing up to your mailing list to making a purchase.

4. Opt-out rate: A Negativity Metric: Opt-out rate, an unfavorable metric that reveals the percentage of people who withdraw from your MMS campaign after receiving a message, indicating the inefficacy of your campaign.

5. Complaint rate: Complaint rate, a metric that uncovers the percentage of people who file a complaint after receiving your MMS messages, signifying a lack of interest in your campaign.

Moreover, you should not forget to track how much money you’re spending on your MMS campaign and how much revenue it’s generating. This will help you determine whether or not your campaign is profitable.

Common Mistakes In MMS Marketing

There are a few common mistakes that people make when it comes to MMS marketing, let us now look at what they are to avoid doing such slip-up’s with your strategy:

1. Not segmenting target audience: Targeting a specific audience is paramount in order to ensure that your MMS marketing messages are relevant and appealing. Without segmentation, you might be inclined to send generic messages that won’t be opened or read.

2. Not personalizing their messages: One critical consideration when it comes to MMS marketing is the need to personalize your message in order to remain relevant to your audience. In order to achieve this, it is essential to incorporate the recipient’s name and other pertinent personal information, imbuing your messages with a sense of intimacy and familiarity that can enhance their overall impact and engagement.

3. Neglecting real-time data: Moreover, the utilization of real-time data represents a crucial tool for gaining a comprehensive understanding of how your campaigns are performing. Failure to take advantage of this invaluable resource can be a grave mistake, hindering your ability to make the necessary adjustments and refinements that are essential for achieving optimal results in the complex and dynamic landscape of MMS marketing.

4. Failing to send follow-up messages: Another common pitfall to avoid is the failure to send follow-up messages, which can have the deleterious effect of engendering disengagement and decreased interest in your campaigns. By sending follow-up messages, you can keep your audience actively engaged and incentivize continued interaction, thereby fostering a sense of loyalty and enthusiasm towards your brand that can have lasting and positive effects on your bottom line.

Don’t forget to keep these common errors in mind as you create and send out your MMS marketing messages, as they can be easily rectified.

MMS Marketing Tips

If you are looking for the best tips to host your next winning MMS marketing campaign, here are a few:

1. Keep your messages to the point: With the limited 160-character capacity of MMS messages, it’s crucial to convey your message clearly and concisely.

2. Make use of eye-catching visuals: Incorporating captivating images can help your MMS messages stand out in a crowded inbox, and make them more memorable.

3. Customize your messages: By customizing or tailoring your messages to ffit the needs of each recipient, you can increase engagement and response of the users. This makes the user feel exclusive even with his name included.

4. Test your messages before you send them: To avoid any errors, it is always advisable to send out sample messages to a friend or family member and check out how it works!

5. Use a clear CTA: CTA or call to action is what determines if the audience or the user will click on your link and move further to visit your site. Hence a strong CTA is important to grab the attention of the audience quickly!

6. Track your results: There are several online platforms to analyze, monitor, and track your results. You can use as such platforms to get to know where you are slacking or where you excel in the campaign to stay in the game.

Remember these tips to create a successful and winning MMS marketing campaign to up your game in the market. For more knowledge and information on MMS marketing, check out our other articles at 12 channels. And if you have any questions, our team is always here to help!

MMS Marketing Use Cases

1. Time-sensitive reminders: Enhance your customers’ punctuality by reminding them of their appointments with time, date, and location details.

2. Thank-you or Gratitude messages: Extend your appreciation to your customers with thank-you messages following their purchases or accomplishments.

3. Promotion Incentives and coupons: Entice your customers to take actions by sending promotional offers and coupons to their MMS.

4. Exclusive event invitations: Foster customer engagement by inviting them to exclusive events that fit their interests.

5. Feedback requests: Obtain valuable feedback and testimonials from your customers through follow-up messages that prompt their inputs about their experience. You can also request videos of popular personalities to get your brand to be trusted in the market.

6. Informational announcements: It is always recommended to send our new products, line, or arrivals as a promotional text message to get audience stay in loop with your brand.

7. Contest notifications: Pique your customers’ interests by alerting them about upcoming contests and providing details on how they can enter.

8. Shipping notifications: Ease your customers’ worries by sending them notifications about the status of their orders and expected shipping times.

9. Payment reminders: Keep your customers aware of their financial obligations by reminding them of upcoming payments or invoices.

10. Birthdays and holidays: Personalize your MMS by sending your customers happy birthday messages or holiday greetings.

With these use cases in mind, you can start to brainstorm how MMS marketing could benefit your business. If you need help getting started, our team is always here to assist!

MMS Marketing Examples

Here are a few examples of companies that have used MMS marketing to reach their target audiences:

1. JCPenney: JCPenney utilized MMS marketing tactics to launch a back-to-school promotion to their customers. The campaign featured a 20% discount on school supplies and an MMS message equipped with a coupon that could be redeemed in-store, ensuring customers don’t miss the chance to avail of the offer.

2. Starbucks: Starbucks harnessed the potential of MMS marketing to roll out an electrifying holiday promotion to their beloved customers. The campaign enticed customers with a tantalizing offer of a complimentary drink upon purchasing a certain number of items, and the MMS message was supercharged with a cutting-edge QR code that could be smoothly scanned in-store, promising a seamless and delightful experience for the customers.

3. Dunkin’ Donuts: Dunkin’ Donuts dabbled in MMS marketing to deploy a Mother’s Day promotion to their customers, with the aim of enticing them to indulge in their offerings. The campaign flaunted a delectable free coffee or donut offer upon the purchase of a certain number of items, which could prove to be a potent bait for the coffee-loving patrons. To make the deal more tantalizing, the MMS message had a coupon that could be easily redeemed in-store, leaving no reason for the customers to resist the temptation.

4. Coca-Cola: Coca-Cola employed MMS services to promote a summer promotion to their customers. The campaign offered a complimentary drink upon purchasing a certain number of items, and the MMS message included a QR code that could be scanned in-store, making it easy for customers to avail of the deal.

5. Apple: Apple harnessed the power of MMS marketing by sending out a pre-order notification for the latest iPhone to their customers. The MMS message featured a link to the pre-order page and all the relevant details about the new phone, making it easier for customers to order.

These examples demonstrate how businesses have leveraged MMS marketing to reach their target audiences effectively. Understanding the successful MMS campaigns of other companies is crucial as it can inspire your strategy and enable you to adapt and innovate.

FAQs On MMS Marketing

1. Is MMS Marketing right for my business?

MMS Marketing can be highly advantageous for businesses aiming to reach a vast audience with customized messages. It can be particularly impactful for businesses seeking to track their campaigns’ real-time success and send follow-up messages based on the outcomes.

2. If I’m not a tech-savvy person, can I still use MMS marketing?

You need not worry about proficiency in the technicality of the market. MMS marketing is designed with user-friendliness in mind and is accessible to individuals without any technical background. Therefore, you need not fret about your MMS marketing campaign, and if you need help, our team of marketing specialists can assist you in setting up your campaign and maximizing the advantages of MMS marketing.

3. How much does MMS marketing cost?

MMS marketing is not scary when it comes to budgeting. It approaches a cost friendly method including personalized mass communication. The cost of MMS marketing is largely influenced by the size of your target audience and the volume of messages you send. Therefore, it should be not be a matter of discussing if you want your brand to reach global.

4. Should my MMS messages be long or short?

The length of your MMS message is determined by the goal of your brand message and your target audience prefrences. Brands largely use shorter messages and even the individuals as we know have claimed that Shorter messages are generally preferred as they are more likely to be read, whereas longer messages are more likely to be overlooked.

5. How often should I send MMS messages?

The frequency of your MMS messages also like the message size is dependent on the purpose or the goal of the message and the target audience preference. To avoid inundating your customers with an overwhelming number of messages, it is best to send MMS messages sparingly.

MMS marketing can benefit your business significantly by enabling you to personalize your messages to reach a vast audience, allowing real-time campaign performance tracking, and follow-up message opportunities. If you’re contemplating a campaign, our team of specialists can assist you in maximizing the benefits of MMS.


While MMS Marketing may not represent the most significant or indispensable marketing strategy for your business, it nevertheless retains the potential to function as a potent and dynamic tool when employed effectively in conjunction with other marketing channels. Therefore, if you have yet to integrate MMS Marketing into your overall strategy, we strongly recommend that you do so. By leveraging this innovative and versatile approach, you can expand your reach and optimize your bottom line in exciting and meaningful ways.

At 12 Channels, we understand the complexities and nuances of MMS Marketing, and our team of seasoned subject matter experts possesses the knowledge and experience necessary to help you craft a campaign that speaks directly to your unique goals and objectives. So why wait? Contact us today to get started on a journey towards more robust and rewarding MMS Marketing outcomes!

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