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Best AI Chatbot Types & Platforms For 2022

As we approach the horizon of time and move inexorably towards an era brimming with technological advancements, the manifestation of AI-powered chatbots will serve as a viable and dynamic solution for bolstering customer satisfaction in the domain of live chat. With myriad chatbot software platforms and a labyrinthine array of options to choose from, discerning the most optimal one for your particular needs can be an onerous task indeed.

Fear not, for we have taken upon ourselves the weighty responsibility of presenting you with an exquisitely curated compendium of the choicest AI chatbot types and software platforms that shall indisputably emerge as the most felicitous ones to use in the forthcoming year of 2022. This invaluable information shall enable you to make the most sagacious and judicious decision for your business enterprise.

Introduction To AI Chatbot

Chatbots use Conversational AI (Artificial Intelligence) to conduct conversations by listening to voice or text messages. Programmers create chatbot systems in simulated environments that emulate conversations with other users. Brands now use chatbot technology to communicate with their clients or sell their products. There are many AI-based chatbot platforms and softwares that can help businesses build effective customer-facing chatbot solutions.

Among unlimited bots, let’s learn everything about chatbots and weigh our options to check out some of the best chatbot platforms and the best chatbot software for your business.

Top 6 Types Of AI Chatbot You Should Know Of

Service/Action-Based Chatbots

service ai chatbot

Service/Action-Based Chatbots are revolutionary tools that offer an array of options for customers to participate in chat conversations, enhancing the overall customer experience. By using the latest technological advancements, these chatbots have become more adept at mimicking human conversations, allowing businesses to interact with their customers seamlessly.

Context Enabled Chatbots

One such advancement is Context Enabled Chatbots, which leverages previous interactions between users to create more engaging conversations. This is achieved through machine learning or AI technology, which enables chatbots to adapt to different scenarios and offer personalized solutions.

Scripted Chatbots

In the realm of chatbots, one specific breed that has earned the sobriquet of a Scripted chatbot assumes a form wherein the interactions between the users are predetermined and preordained by a corpus of established knowledge.

A knowledge base article may even be incorporated within the precincts of this chatbot to furnish the customers with a comprehensive insight into the issues pertaining to their ChatBot-endowed product, thereby comprehensively satiating their queries and qualms.

Social messaging bots

Social messaging bots constitute yet another species of chatbots that proffer product recommendations and suggestions to the users by dint of their ubiquitous presence in online shops. These bots are veritable paragons of erudition, perceiving the browsing habits of the users and furnishing them with cogent and germane suggestions once they move to the site.

Natural Language Processing (NLP) Chatbot

The Natural Language Processing (NLP) Chatbot is yet another worthy contender in the race for chatbot supremacy, armed as it is with the ability to automatically decipher the language of conversation through the aid of conversational AI and deftly respond in a manner that is tailored to the needs of the users. This application provides a seamless and felicitous channel for the clients to vociferously ventilate their problems and apprehensions in the cosy and congenial confines of a chatbot.

Voice-enabled chatbots

Using text-to-speech API voice enabled chatbots allow users to communicate with ease and get information faster, encouraging them to use chatbots more and trust the establishment.

What Is AI Chatbot Software?

In the realm of contemporary business, chatbots hold an omnipotent dominion by virtue of their ingenious ability to proffer a live chat software that expedites seamless communication between the user and the business entity through the medium of text messaging. The dialogue that ensues between your esteemed clientele and the chatbot imperceptibly emulates the nuances of human interaction, thereby enabling you to efficaciously and strategically engage the user in the event of exigency.

The quintessentially utilitarian web chatbots endow the user with the luxury of expeditiously arriving at a well-informed decision on a specific topic, either through the medium of predetermined scripts or by means of learning tools that are hewn in their very fabric.

The salient utility of this application lies in its unparalleled ability to furnish lightning-quick responses to the most frequently asked questions that your esteemed customers are wont to pose, as well as adroitly managing the requests that accumulate in the chat queue. Yet, this is not the sole reason for the widespread existence and fervent adoption of chatbots by firms. The subsequent section shall delve into the intricacies of this pivotal aspect.

Reasons for growth in the AI chatbot market

  1. Chatbots offer a more personal and engaging user experience than traditional customer service channels.
  2. Chatbot technology can provide a more human-like interaction, which can lead to a better customer experience.
  3. Bots are very cost-effective, and they can handle a large number of customer queries at once.
  4. Bots can help to improve customer retention rates. By providing a more personalized experience, chatbots can keep customers engaged with your brand for longer.
  5. Chatbots can help you to upsell and cross-sell products and services to your customers.
  6. Chatbots can also help you to gather data about your customers. This data can be used to improve your marketing and sales strategies.
  7. Chatbots can help you to identify areas where your customer service could be improved.

AI Chatbot Platforms

Installing an AI chatbot on websites is a small and huge leap for your clients and business owners. The setup procedure can be quick. 74% of consumers use Chatbots online for different purposes including researching or buying products online. That doesn’t seem like an awful deal isn’t it? Contrary to some beliefs, AI chatbots can be very helpful to businesses. The bot platform is helpful when it comes to small businesses that often have no staff. A bot can handle almost 90% of all simple questions at any time. Sometimes the customer is answered.

Our Top 2 AI Chatbot Platforms

When it comes to chatbot platforms, there are a few that stand out from the rest.


Chatfuel is a platform that allows you to produce and take your chatbot without any programming needed. This makes it a great option for companies who want to produce a chatbot but do not have the assets or skill to do consequently.

Microsoft Bot Framework

The Microsoft Bot Framework stands out amongst the sea of chatbot platforms as a remarkable option for those who aspire to generate and deploy their very own chatbots while effortlessly integrating them with other services such as Facebook Messenger, Skype, and Slack.

With such impressive integration capabilities, the Microsoft Bot Framework proves to be a wise choice for companies that are seeking to create and merge their chatbots with other services. And yet, it is essential to bear in mind that the Microsoft Bot Framework is only one of many outstanding chatbot platforms that are available in the market, each with their own unique offerings and exceptional features.

There are more options to take from in the coming section and once you take the best option of all that stylish fits your requirements and you will be on your expressway to creating a chatbot that can support your business in numerous ways.

Other Top AI Chatbot Software Platforms In 2022

Wotnot Chatbot Platform

Wotnot, an inventive chatbot platform empowering a vast array of companies to produce and deploy their own AI- powered chatbots. The platform comes completely seasoned with improved features, similar as voice and text recognition, artificial intelligence, and natural language processing capabilities. also, Wotnot provides a cornucopia of integrations, allowing companies to seamlessly connect their chatbots with being systems and missions.

Still, Wotnot is an excellent liberty, If you are in hunt of a sophisticated AI chatbot platform that’s both ready to exercise and feature- rich. Its broad range of integrations also makes it a satisfying option for companies seeking to streamline their missions and maximize effectiveness.

Engati chatbot platform

Engati is one of the most popular chatbot software platforms accessible moment. It offers a wide range of features and tools, making it a great liberty for companies of all sizes. Engati allows you to produce bots that can manage a wide range of tasks, involving client brace, marketing, and indeed deals. also, Engati offers a wide range of integrations, so you can exercise it with the tools and platforms you formerly exercise.


Octane.ai focuses one-commerce, is ready to exercise, and has a wide variety of features, making it a great liberty for companies of all sizes. Octane.ai also offers a wide range of integrations, so you can fluently connect your chatbot with the tools and services you exercise. Octane ai has a 14- day free trial period with paid plans ranging from 29$ per month.

Mobile Monkey

MobileMonkey is another ai chatbot marketing device that allows companies to produce and take chatbots for their website. It offers a wide range of features, involving the capability to produce tailored AI chatbot, take client relations, and track chatbot analytics.

One of the vantages of Mobile Monkey is that it’s ready to exercise. The drag and drop interface makes it simple to produce tailor fit ai chatbot, and there’s a wide range of pre-made templates accessible to take from. Mobile Money option also offers a wide range of features, involving the capability to produce chatbots with multitudinous branches, take client relations, and track ai chatbot analytics.

Pricing: Their introductory plan starts at$ 10/ month and includes features like converse reiterations, introductory analytics, and a restricted number of integrations. Notwithstanding, it’s worth noting that the company plan offered by Monkey kicks off at a whopping $50 per month, and this price point is applicable if you’re seeking to tap into further features and harness the platform’s capabilities with a user base exceeding 250 individuals.

This elite package is replete with an assortment of exceptional features that include customized bot builders, enhanced analytics, and limitless integrations, amongst others. What’s more, you can even supplement the package with additional offerings such as SMS messaging and real-time conversational tools, albeit for an additional charge.


Tidio is an innovative marketing communication platform delivering a seamless client experience with very less investment. Adding a Tidio chatbot to your website is as easy as a single click, without requiring any programming experience.

Moreover, the bot is highly customizable and can be blended into any website look, boasting unique personalities to suit the needs of the user. All interactions can be conveniently integrated within a single screen, while the mobile app simplifies operations, ensuring maximum efficiency.

Pricing: Tidio is a chatbot software platform that offers a variety of pricing plans, depending on the features and needs of your business. They offer a free plan, which includes basic features like chatbot creation and integration, as well as limited customer support.

If you need more features or support, they also offer a paid plan for $15/month, which includes additional features like message scheduling and live chat support. Overall, Tidio is a great option for businesses of all sizes that are looking for an ai chatbot software platform to use in 2022.

Amazon Lex

Amazon Lex is a platform that allows inventors to produce conversational bots for use on AWS services similar as Amazon Connect and Amazon Polly. It provides a wide range of tools and features that make it ready to produce sophisticated bots with natural language processing capacities.

Pricing: Amazon Lex is a chatbot software platform that’s possessed by Amazon. It’s a cloud-based indulgence that allows companies to produce and take AI chatbot. Amazon Lex is a cost-operative option, as it’s free to exercise for the first 1 million relations per month. After the first 1 million relations, there’s a fragile figure per commerce. Amazon Lex provides a wide range of features, involving NLP, spontaneous speech recognition, and text-to-speech options. It also offers an ready-to-use interface that makes it simple to produce and take ai chatbots.

Google Dialog Flow

Google Dialog Flow is a live converse software platform that allows companies to produce and take chatbots for their website or app. Dialog Flow makes it ready to design and deploy bots and offers a wide range of features and tools that have companies to customize their ai chatbot experience. Dialog Flow also integrates with a variety of other Google productions, making it a important and protean platform.

Pricing: Dialog Flow also offers a pricing plan that’s accessible for businesses that are small and want to go with compact pricing plan.

Facebook Messenger AI Chatbot platform

Facebook Messenger is one of the most popular ai chatbot platforms accessible, and it offers a wide variety of features that make it a great option for companies. Some of these features carry the capability to Automate client indulgence tasks, send out marketing dispatches, collect client data, and more!

Pricing: Facebook AI bot pricing plans can vary depending on the features that you need. For most companies, the introductory plan will be sufficient. This plan includes all of the features necessary to produce and take a chatbot, as well as unlimited client support. However, also you may need to upgrade to a premium plan, If you need more improved features or want to exercise your tailored coding. The cost of this premium plan will vary depending on the features that you need, but it’s usually more precious than the introductory plan.

Facebook Messenger is a great option for companies of all sizes that are appearing for a chatbot platform that offers a wide range of features and options.

Kik Bot

Kik Bot is one of the stylish AI chatbot software that’s aimed for use with the Kik messenger app. It allows companies to produce and take chatbots that can be exercised to give with guests and workers. Kik Bot also offers features similar as voice recognition and natural language processing, which allows you to produce chatbots that can understand and respond to client questions and queries.

Pricing: Kik Bot offers a free trial so that you can try out all of its features before making a pay. Once you’ve concluded that Kik Bot is the stylish AI chatbot software platform for your requirements, you can buy a subscription for as little as $10 per month.

Slack Bot

Slack Bot is an exceptional chatbot software that boasts a user-friendly interface, making it perfect for businesses of all sizes. With a plethora of integrations available to choose from, it provides a customizable experience that can cater to any business requirement. Moreover, it is economically priced, offering great value for your money.

Telegram Bot

Telegram Bot is a remarkable cloud-based messaging platform that empowers businesses to create and manage their chatbots with ease. It has a great user-friendly interface and a bucket full of features that can be customized as you see fit.

  1. Messaging: Messaging platform allows you to create group chats, 1 on 1 chats, and even allow you to send broadcast messages to all the contacts.
  2. AI Capabilities: Just like a human understands the world as he experiences, Telegram Bot uses AI to understand intent and context of the users and respond with custom replies.
  3. Customer Service: Businesses can create an AI chatbot to answer customers’ questions or use it to help resolve customer issues.
  4. Automation: The automation features on Telegram Bot are extensive and can be used to streamline business operations. For instance, businesses can use it to send automatic reminders or notifications to their contacts.

Pricing: Telegram Bot offers flexible pricing options that cater to the needs of businesses of all sizes. Users can choose from a monthly subscription plan or pay as they go, depending on their business needs.


LINE Bot is a feature-rich software platform that boasts a wide variety of pricing options to suit your needs. The basic package is free and enables you to create and manage bots, as well as send and receive messages. It also comes with analytics tracking. But, if you’re looking to take things to the next level, LINE Bot Plus offers more advanced features like custom menus and buttons, access to the LINE Bot API, and priority customer support. The catch? Prices start at a steep $50 per month.

WeChat Bot

WeChat Bot is an innovative platform that caters to your business bot creation needs. With WeChat Bot, you can engage your customers in conversation, provide top-notch customer support, and hawk your wares and services. This multilingual bot is available in both English and Chinese and is compatible with iOS and Android devices.

WeChat Bot comes equipped with a plethora of cutting-edge features that include custom bot creation, natural language processing, and integrations with other platforms. In addition, WeChat Bot enables you to create customer support bots that expedite issue resolution for customers.

Pricing: WeChat Bot, the quintessential chatbot provider, gives you the opportunity to test its features with a free trial. Once you’re convinced, you can get your hands on the basic plan for $29 per month, which covers a single bot, 1,000 messages, and a mere 5 minutes of chat time.

And, if you’re after more functionality, the premium plan is where it’s at. For the princely sum of $49 per month, you’ll have access to 5 bots, a whopping 10,000 messages, and a heaving 30 minutes of chat time. Talk about an offer you can’t refuse!


As we step into the future of customer interaction, chatbots are becoming an increasingly popular tool for businesses to utilize. With so many options available in the market, it can be quite the head-scratcher to choose the right platform.

Here at 12 Channels, we strive to provide the ultimate chatbot experience, complete with multilingual bots, top-of-the-line AI chatbot software, and an expert support team available round-the-clock to provide the best customer service experience.

Our team is confident that chatbots are the way forward for businesses seeking to engage customers in a personalized and efficient manner. With 12 Channels, you get the best of both worlds – cutting-edge technology and the expert support of a dedicated team.

So why not give us a try today? Contact us to learn more about our chatbot solutions and how they can benefit your business. Trust us, you’ll be amazed at the results!

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