Introduction
In today’s digital age, e-commerce stores are a necessary part of doing business. Not only do they allow businesses to sell products and services to customers all over the world, but they also provide a platform for businesses to build customer relationships. To make the most of e-commerce stores, it is important to use the right tools.
One of the most essential tools for e-commerce stores is a customer relationship management (CRM) system. A CRM system allows businesses to keep track of all customer interactions and data, as well as manage and analyze customer profiles. There are many different CRM systems to choose from, each with its unique features and advantages. In this article, we will take a look at 12 of the top Customer relationship management tools for e-commerce stores, including their features and pricing.
Feedback Express
Feedback Express CRM tool features
Feedback Express is a powerful CRM tool that is perfect for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the key features of Feedback Express include:
- Real-time tracking of customer feedback
- Automatic notification of new feedback
- Quick and easy management of all customer interactions
- Powerful analytics capabilities to help you better understand your customers and their needs
- Easy integration with other eCommerce platforms, such as Shopify and Magento
Overall, if you are looking for a powerful CRM tool that can help improve your eCommerce store’s customer experience, Feedback Express is worth considering.
Feedback Express CRM pricing plans
Feedback Express CRM pricing plans are designed to meet the needs of businesses of all sizes. There is a free plan that allows businesses to track up to five customers, and there are also paid plans that offer more features and capabilities.
The paid plans start at $19 per month and offer businesses the ability to track an unlimited number of customers, as well as access to more features and integrations. Feedback Express CRM also offers a 14-day free trial for businesses to try out the tool before committing to a paid plan.
For more information visit https://www.edesk.com/feedbackexpress/
Drift CRM
Drift CRM tool features
Drift is a customer relationship management (CRM) tool that is perfect for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the features of Drift include:
Real-time chat: Drift allows businesses to communicate with customers in real-time, which can help to resolve issues quickly and improve customer satisfaction.
Segmentation: Drift allows businesses to segment their customers based on various criteria, such as location, purchase history, and more. This helps businesses to target their marketing and sales efforts more effectively.
Reporting: Drift provides businesses with detailed reports on customer interactions, including which channels customers are using, how long they are spending on each channel, and more. This helps businesses to track the effectiveness of their customer support efforts.
Integrations: Drift integrates with several popular eCommerce platforms, such as Shopify, Magento, and WooCommerce. This allows businesses to manage their customer interactions and data from one central location.
Overall, Drift is a great customer relationship management tool for eCommerce stores. It provides businesses with all the features they need to keep track of customer interactions, segment their customers, and improve their customer support efforts.
Drift CRM tool pricing plans
Drift CRM tool offers different pricing plans for businesses of all sizes. The pricing plans are:
The Free plan is for businesses that have up to 2,000 contacts. It includes basic features such as contact management, email marketing, and lead capture.
The Standard plan is for businesses that have up to 10,000 contacts. It includes all the features available in the Free plan, along with advanced lead tracking and intelligence.
The Advanced plan is for businesses that have up to 100,000 contacts. It includes all the features available in the Standard and Free plans, along with real-time customer analytics and automatic lead routing.
All of these pricing plans are available for a free trial period. If you’re interested in using this CRM tool to manage your customer data, contact the team at Drift today and sign up for one of these plans!
For more information visit https://www.drift.com/
HubSpot Sales CRM
HubSpot Sales CRM tool features
HubSpot Sales CRM is a powerful CRM tool that is perfect for eCommerce stores. Some of its key features include:
Contact management: HubSpot Sales CRM allows you to easily keep track of all your contacts, as well as their contact information and interactions with your store.
Sales pipeline management: You can use HubSpot Sales CRM to manage your sales pipeline and track your progress at every stage.
Deal tracking: This CRM tool allows you to keep track of deals, so you can see which ones are progressing and which ones need more attention.
Reporting and analytics: With HubSpot Sales CRM, you can get detailed reports and analytics on all your sales activities, making it easy to measure the effectiveness of your campaigns.
Overall, if you are looking for a powerful CRM tool that is specifically designed for eCommerce stores, HubSpot Sales CRM is an excellent choice.
HubSpot Sales CRM tool pricing plans
The Basic plan, for example, includes features such as contact management, lead capture, and email tracking. The Pro plan includes features such as sales reporting, lead scoring, and sales activity. And the Enterprise plan includes features such as advanced reporting, call recording, and integration with Google Apps.
For more information visit https://www.hubspot.com/
Yesware
Yesware CRM tool features
Yesware CRM tool is a great option for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the features of the Yesware CRM tool include:
- Tracking email opens, clicks, and replies
- Creating custom templates and tracking stats
- Setting up reminders and follow-ups
- Managing contact lists
- Analyzing sales pipeline reports
Yesware CRM tool is a great option for businesses of all sizes. It offers a free trial so that businesses can try it out before committing to a paid plan.
Yesware CRM tool pricing plans
Yesware offers four pricing plans: Solo, Basic, Business, and Enterprise. The Solo plan is designed for one user and costs $12/month. The Basic plan is designed for up to three users and costs $49/per month. The Business plan is designed for up to 10 users and costs $149/month. The Enterprise plan is designed for unlimited users and costs $499/month.
Yesware offers a free 14-day trial for all plans. All plans come with a 30-day money-back guarantee.
For more information visit https://www.yesware.com/
Spark Central from ActiveCampaign
Spark Central from the ActiveCampaign CRM tool features
Spark Central from the ActiveCampaign CRM tool is a great option for eCommerce stores. It offers a wide range of features, including customer segmentation, contact management, and email marketing. Spark Central also integrates with other popular eCommerce platforms, such as Shopify and Magento. This makes it easy for businesses to manage customer data and interactions from a single, centralized platform. Additionally, the tool offers powerful automation features that help businesses streamline their customer service processes and increase conversions.
Spark Central from ActiveCampaign CRM tool pricing plans
Spark Central from ActiveCampaign CRM tool pricing plans offers a wide range of features for eCommerce stores of all sizes. Prices start at just $9/month for up to 500 contacts and go up to $149/month for up to 25,000 contacts. Spark Central also offers a free trial so you can try out the tools before you buy.
For more informative visit https://www.activecampaign.com/
Desk from Salesforce
Desk from Salesforce CRM tool features
The desk is a customer relationship management tool from Salesforce. It is a cloud-based tool that allows businesses to manage customer interactions and data. The desk also allows businesses to create and manage customer profiles, as well as analyze customer data. A desk is a great tool for eCommerce stores, as it allows businesses to keep track of all customer interactions and manage customer data effectively. Some of the key features of the Desk include:
- Automated ticket routing and prioritization, allowing businesses to quickly resolve customer issues
- Robust reporting and analytics tools that help businesses gain valuable insights into their customers’ needs and preferences
- Powerful collaboration features that make it easy for teams to work together and resolve customer issues
- A wide range of integrations with other Salesforce products, as well as third-party applications and services, allows businesses to customize their CRM experience based on their needs and preferences.
Overall, Desk is a powerful CRM tool that can help eCommerce stores improve customer satisfaction, streamline internal processes, and grow their businesses. If you’re looking for a reliable CRM solution for your eCommerce store, Desk is worth considering.
Desk from Salesforce CRM tool pricing plans
Desk from Salesforce CRM offers a free trial, so businesses can try it out before they commit to a paid plan. The free trial allows businesses to experience all of the features and benefits that Desk has to offer. After the free trial, businesses can choose from two different pricing plans: the Desk plan and the Salesforce plan. The Desk plan is perfect for small businesses, while the Salesforce plan is perfect for larger businesses. Both of these plans offer great features and benefits, so businesses can choose the plan that best fits their needs.
Overall, Desk from Salesforce CRM is a great tool for eCommerce stores.
For more information visit https://www.salesforce.com/in/
Pipedrive CRM
Pipedrive CRM tool features
Pipedrive CRM is a great tool for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the key features of Pipedrive CRM include:
Contact management: Pipedrive CRM allows businesses to keep track of all customer interactions in one place. This includes contact information, email conversations, meeting notes, and more.
Lead management: Pipedrive CRM allows businesses to track and manage leads through the sales pipeline. This includes assigning leads to specific sales reps, setting follow-up tasks, and more.
Analytics and reporting: Pipedrive CRM includes robust reporting tools that allow businesses to analyze customer data, track sales performance, and more.
Overall, Pipedrive CRM is an excellent tool for managing customer relationships in your eCommerce store. Whether you are just getting started with a CRM or looking to upgrade your existing system, it is worth considering.
Pipedrive CRM tool pricing plans
Pipedrive CRM tool offers different pricing plans to meet the needs of businesses of all sizes. The Starter plan is ideal for small businesses and costs $12 per month. This plan includes up to 5 users, 1GB storage, and unlimited pipelines. The Plus plan is designed for larger businesses and costs $24 per month. This plan includes unlimited users, 5GB storage, and all the features of the starter plan. The Premium plan is for larger businesses that need more flexibility and costs $49 per month. This plan includes unlimited users, 20GB of storage space, as well as a dedicated account manager.
Visit https://www.pipedrive.com/ today and avail offers.
Olark
Olark CRM tool features
Olark is a customer relationship management (CRM) tool that is perfect for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the key features of Olark include:
1. Real-time chat: Olark allows businesses to provide real-time support to customers, helping them to resolve any issues or questions quickly and efficiently.
2. Customer profiles: With Olark, businesses can keep detailed records of customer interactions, including the products they have purchased and reviews they have left. This allows businesses to build more personalized relationships with their customers and offer them the best possible experience.
3. Analytics and reporting: Olark also includes powerful analytics and reporting tools, allowing businesses to track the performance of their sales teams and individual sales representatives. This enables businesses to identify areas for improvement and make better decisions about how they manage their customer relationships.
Overall, Olark is a powerful CRM tool that can help eCommerce businesses to improve their customer relationships. It is easy to use and provides a wealth of features that can help businesses to better understand their customers and provide them with the best possible experience.
Olark CRM tool pricing plans
Olark offers several pricing plans to meet the needs of businesses of all sizes.
The Starter plan is ideal for small businesses that want to test out Olark’s features. Priced at $15 per month, it includes unlimited chats and a basic reporting dashboard.
The Growth plan is ideal for businesses that have employees who act as chat agents. This plan allows access to up to 10 team members and provides additional features like canned responses and live visitor information. It costs $49 per month.
For businesses that need more advanced features and the ability to manage more chats, the Pro plan is a great choice. Priced at $99 per month, it includes access for up to 25 team members and allows businesses to set up agent assignments, as well as track chat history.
More information at https://www.olark.com/
Insightly CRM
Insightly CRM tool features
Insightly CRM is a powerful tool that can help eCommerce stores manage customer interactions and data. Some of the key features of Insightly CRM include:
- Tracking customer interactions, including emails, phone calls, and notes
- Managing customer profiles, including contact information, purchase history, and notes
- Creating reports on customer activity and sales pipeline
- Integrating with other business tools, such as accounting and invoicing software
Insightly CRM is a great option for eCommerce stores that are looking for a comprehensive CRM solution.
Insightly CRM tool pricing plans
Insightly CRM offers three pricing plans:
1. The Starter Plan is free and includes up to 2,500 contacts and 100 MB of storage.
2. The Basic Plan costs $12 per month and includes up to 10,000 contacts and 1 GB of storage.
3. The Pro Plan costs $29 per month and includes up to 25,000 contacts and 2.5 GB of storage.
Insightly CRM also offers a 30-day free trial for all plans.
Find more information at https://www.insightly.com/
Zoho CRM
Zoho CRM tool features
Zoho CRM is a great tool for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Some of the key features of Zoho CRM include:
Customizability: businesses can customize the CRM to suit their needs
Reporting and analysis: businesses can generate reports and analyze customer data to improve their understanding of customer behavior
Automation: businesses can automate repetitive tasks such as emailing customers or sending out reminder emails
Zoho CRM is worth considering.
Zoho CRM tool pricing plans
Zoho CRM offers a wide range of pricing plans to suit the needs of businesses of all sizes. The Essentials plan is perfect for small businesses, while the Professional and Enterprise plans are ideal for larger businesses. The pricing plans are as follows:
Essentials – this plan is perfect for small businesses and costs $12 per user per month. It includes all the essential features, such as contact and lead management, sales automation, and reports and analytics.
Professional – this plan is ideal for businesses that need more advanced features, such as deal management and workflow automation. It costs $20 per user per month.
Enterprise – this plan is perfect for large businesses that need all the features offered by Zoho CRM. It costs $35 per user per month.
More information at https://www.zoho.com/
Agile CRM
Agile CRM is a customer relationship management tool that is perfect for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Agile CRM also offers a variety of features, such as sales automation, marketing automation, customer service, and more. Additionally, Agile CRM is affordable, starting at just $9 per month.
Whether you are looking to improve your customer relationships or boost sales, Agile CRM is an excellent choice for eCommerce stores.
Intercom
Intercom is a customer relationship management tool that is perfect for eCommerce stores. It allows businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. Intercom also offers a variety of features that can help businesses improve their customer service. Some of these features include live chat, email marketing, and targeted messages. Intercom’s pricing starts at $49 per month and goes up to $2,400 per month.
If you are looking to plan your own CRM strategy, this is the right place to start!
Conclusion
Customer Relationship Management (CRM) tools are essential for any eCommerce store. These tools allow businesses to keep track of customer interactions and data, as well as manage and analyze customer profiles. In this article, we have looked at 12 Customer relationship management tools that are perfect for eCommerce stores. But, there are more that are equally efficient, and to top the cream with cherry, we have one of our own. For more information, you should check out our website at 12 channels.in
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